Customer Advocacy Program Manager

Job Summary

A company is looking for a Customer Advocacy Program Manager to join their team.

Key Responsibilities

• Drive the creation and optimization of customer content, including testimonials and case studies
• Manage and refine the content workflow from intake to publication, ensuring timely delivery
• Support customer engagement initiatives and manage the customer reference program

Required Qualifications

• 3-5 years of experience in marketing, preferably in customer marketing or content marketing
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment
• Experience with CRM systems and marketing automation platforms is a plus
• Familiarity with customer advocacy platforms and content intelligence tools is highly desirable
• Self-starter with a proactive approach to problem-solving and process improvement