Customer Advocacy Program Manager

Job Summary

A company is looking for a Customer Advocacy Program Manager.

Key Responsibilities

• Develop and manage customer advocacy and engagement programs, including goals and success metrics
• Lead the Customer Advisory Board program, including planning and stakeholder alignment
• Oversee the online community's operations, content planning, and engagement strategies

Required Qualifications

• Strong program management skills with the ability to manage multiple initiatives
• Experience in customer marketing, advocacy, or community management in a B2B SaaS environment
• Ability to analyze data and translate insights into strategic improvements
• Experience leading or managing customer-facing programs
• Strong organizational skills and ability to balance competing priorities