Customer Advocacy Program Manager

Job Summary

A company is looking for a Customer Advocacy & Reference Program Manager.

Key Responsibilities

• Own and operate the global customer advocacy and reference program, ensuring quality and business impact
• Build and maintain a strong library of reference customers and advocacy assets, collaborating with internal teams
• Measure and improve program performance, optimizing processes and driving internal adoption of customer advocacy

Required Qualifications

• 4-7+ years of experience in Customer Marketing or B2B advocacy programs
• Proven experience in managing customer reference programs at a global scale
• Strong program management and operational mindset
• Hands-on experience with program tooling and data quality management
• Familiarity with customer reference governance and brand risk management