Customer Advocacy Program Manager

Job Summary

Driving the development of a customer advocacy program, the full-time remote Customer Advocacy Program Manager will manage a high-volume reference program, launch a global advocacy platform, and enhance customer engagement through various initiatives.

Key responsibilities

• Manage end-to-end operations of the customer reference program, including coordinating outreach and scheduling reference calls
• Lead the evaluation and implementation of a customer advocacy platform with gamification and rewards
• Develop and distribute a customer advocacy newsletter to keep advocates engaged and informed

Required qualifications

• Bachelor's degree with 4+ years of experience in customer marketing or advocacy in a B2B SaaS environment
• Proven experience managing customer reference or advocacy programs independently
• Strong project management skills with the ability to handle high-volume, detail-intensive programs
• Experience with peer review platforms and CRM tools, along with familiarity with reference management software
• Demonstrated ability to report on program KPIs and marketing-influenced revenue