Customer Advocacy Research Specialist

Job Summary

A company is looking for a Customer Advocacy Research Specialist responsible for investigating customer complaints and inquiries.

Key Responsibilities

• Conduct detailed investigations for escalated complaints involving Cash, Escrow, or Default Servicing
• Review servicing data and documentation to identify errors and determine resolutions
• Draft professional responses for regulatory bodies and internal stakeholders

Required Qualifications

• High school diploma or GED required; Associate's degree preferred
• Two to four years of related experience and/or training required
• Mortgage experience with knowledge of Call Center, Escrow, and Default processes preferred
• Bi-lingual language skills are a plus
• Working knowledge of Microsoft Office; experience with MSP and Black Knight products preferred