Customer Advocacy Specialist

Job Summary

A company is looking for a Customer Advocacy Specialist - Remote.

Key Responsibilities

• Act as main point of contact for escalated calls and requests
• Manage payer, provider, and patient complaint resolution while adhering to service level agreements
• Support cross-functional process improvement efforts and provide feedback to business partners

Required Qualifications

• High School Diploma or equivalent
• 3 years' experience in a Customer Service Representative role in the healthcare/medical field
• Experience with resolution management and handling escalations
• Administrative or customer service support background in a high-volume contact center or medical environment
• Basic computer skills and data entry with speed and accuracy