Customer Advocacy Specialist

Job Summary

A company is looking for a Customer Advocacy Specialist to design and manage customer advocacy programs.

Key Responsibilities

• Design, launch, and manage incentivized customer advocacy programs
• Produce and manage a library of customer content, including case studies and video testimonials
• Track and report on program performance, including advocate engagement and content utilization

Required Qualifications

• 3+ years of experience in customer marketing or advocacy in a B2B technology environment
• Experience producing a variety of customer content from concept through completion
• Proven track record in designing and running incentivized advocacy or loyalty programs
• Solid understanding of B2B marketing fundamentals and customer motivation
• Preferred experience with gifting platforms and reference management tools