Customer Advocacy Specialist

Job Summary

To enhance customer engagement, the full-time Customer Advocacy Specialist will identify and recruit advocates, coordinate the production of advocacy content, and manage the customer reference program while working remotely.

Key responsibilities

• Identify and recruit customer advocates through proactive outreach and collaboration with account teams
• Coordinate the production of case studies, testimonials, and other social proof assets
• Manage day-to-day operations of the customer reference program, including tracking requests and maintaining the advocacy database

Required qualifications

• 3+ years of experience in customer advocacy, client marketing, or customer success
• Experience coordinating case study and testimonial production from interviews to final approval
• Strong relationship management skills to engage and motivate customers as brand advocates
• Organized and detail-oriented with experience managing reference pipelines and content assets
• Familiarity with CRM tools and advocacy platforms to track program activity and outcomes