Customer Advocacy Specialist

Job Summary

Working remotely in a full-time capacity, the Sr. Specialist, Customer Advocacy and Resources Education will assist auto loan customers facing long-term hardships by providing personalized solutions and education to help them achieve their financial goals.

Key responsibilities:

• Communicate empathetically with customers to provide exemplary service through various communication channels
• Evaluate customer information to determine appropriate loan modification and assistance solutions
• Document customer interactions thoroughly and act as the primary point of contact for enrolled customers

Required qualifications:

• Bachelor's Degree in a related field or equivalent experience preferred
• 3+ years of experience in customer advocacy or service required
• 3+ years of experience in a consultative field or education role preferred
• Strong knowledge of auto loan products and account modification tools
• Ability to analyze conflict and provide effective resolutions