Customer Advocacy Specialist

Job Summary

To support the identification and activation of customer advocates, the full-time Customer Advocacy Specialist will manage relationships with key advocates, coordinate the production of social proof assets, and oversee the customer reference program remotely.

Key responsibilities

• Identify and recruit customer advocates through proactive outreach and collaboration with account teams
• Coordinate the production of case studies, testimonials, and video stories
• Manage the customer reference program's day-to-day operations, including tracking requests and fulfillment

Required qualifications

• 3+ years of experience in customer advocacy, client marketing, or customer success
• Experience coordinating case study and testimonial production from interviews to final approval
• Strong relationship management skills to engage and motivate customers as brand advocates
• Organized and detail-oriented with experience managing reference pipelines and content assets
• Familiarity with CRM tools and advocacy platforms to track program activity and outcomes