Customer Advocacy Specialist

Job Summary

To enhance customer engagement, the full-time Customer Advocacy Specialist will identify and recruit advocates, coordinate the production of advocacy materials, and manage the customer reference program while working remotely.

Key responsibilities

• Identify and recruit customer advocates through outreach and collaboration with account teams
• Coordinate the production of case studies, testimonials, and other advocacy content
• Manage the operations of the customer reference program, including tracking requests and maintaining the advocacy database

Required qualifications

• 3+ years of experience in customer advocacy, client marketing, or customer success
• Experience in coordinating case study and testimonial production
• Strong relationship management skills to engage and motivate customers
• Organized and detail-oriented with experience managing reference pipelines
• Familiarity with CRM tools and advocacy platforms