Customer Advocate

Job is Expired

Location: Remote

Compensation: Salary

Staff Reviewed: Thu, Jun 06, 2024

Job Category: Customer Service

Employment Status: Permanent

Job Summary

A company is looking for a Customer Advocate (Remote, US Based).

Key Responsibilities:

Coach customers on software usage and provide solutions for their business needs
Help customers grow and manage their practices, determine subscription levels, and contribute to the knowledge base
Escalate complex issues, collaborate with the team, and provide exceptional customer service

Required Qualifications:

1-2 years of customer-facing experience in customer success, account management, or client services
Desire to build a career in customer support and work collaboratively with teams
Willingness to assist with weekend email answering when needed
Curiosity, passion for learning, high capacity, and ability to work efficiently in a fast-paced environment
Proven proficiency in problem-solving and ability to think strategically

COMPLETE JOB DESCRIPTION

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Job is Expired

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