Customer Advocate

Job Summary

A company is looking for a Customer Advocate.

Key Responsibilities of the Customer Advocate:

• Serve as the first point of contact for customers, handling inbound calls with professionalism and empathy
• Assess customer concerns and provide thoughtful resolutions, leveraging company policies
• Manage a portfolio of customer cases, ensuring timely follow-ups and efficient resolution of inquiries

Qualifications and Skills for the Customer Advocate:

• Bachelor's degree with at least 2 years of relevant customer service experience OR high school diploma with a minimum of 6 years of relevant customer service experience
• Excellent phone and negotiation skills, with strong multitasking abilities
• Strong conflict resolution, decision-making, and critical thinking skills
• Receptive to feedback and committed to continuous improvement
• Bilingual (English/Spanish) is a plus