Customer Advocate

Job Summary

A company is looking for a Direct Customer Advocate to assist and support customers by providing an exceptional customer experience.

Key Responsibilities

• Provide customer service for billing, troubleshooting, and account management via email, chat, or phone
• Serve exceptional customer service to ensure high satisfaction
• Improve support experience by using feedback to enhance internal processes and automation

Required Qualifications

• Minimum 1.5 years in a similar role required
• Experience in delivering customer service across multiple communication channels
• Ability to communicate technical issues in non-technical terms
• Adaptability to changes in schedules and demands
• Capability to manage multiple tasks while providing high-quality service