Customer Advocate

Job Summary

A company is looking for a Customer Advocate I to support Transportation Providers with exceptional customer service and trip coordination.

Key Responsibilities

• Assist Transportation Providers with inquiries, schedules, and trip modifications or cancellations
• Document complaints, incidents, and provider concerns according to procedures
• Support documentation of trip corrections, cancellations, and ensure compliance with company policies

Required Qualifications

• High School Diploma or General Education Degree (GED) required
• Zero (0) plus years of relevant experience or an equivalent combination of education and experience
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work independently or collaboratively and quickly learn new technology and processes
• Ability to remain calm under pressure and handle high call volumes with professionalism