Customer Advocate

Job Summary

A company is looking for a Customer Advocate, Remote.

Key Responsibilities

• Serve as the primary point of contact for 50-70 members daily, assisting with healthcare navigation
• Support members with primary care coordination, medications, appointments, and benefit-related inquiries
• Document all interactions across multiple systems while managing sensitive information

Required Qualifications

• High School Diploma, Associate Degree or higher preferred
• Strong computer application and technical skills
• Proficient with Microsoft Word, Excel, Outlook, and Teams
• Prior customer service experience handling complex or sensitive issues
• Comfortable working in a high-volume, detail-driven environment