Customer Advocate

Job Summary

A company is looking for a Customer Advocate to assist plan participants with inquiries related to their benefits.

Key Responsibilities

• Serve as the first point of contact for participants, providing timely and accurate information regarding benefits
• Educate participants on benefits processes and assist with plan details to promote self-sufficiency
• Resolve inquiries and issues, aiming for first call resolution and documenting all activities in the CRM system

Required Qualifications

• Associate's degree or four years of experience in a customer support or service role
• Minimum 2+ years of multi-channel service experience in a contact center environment
• Prior experience in healthcare, benefits administration, or insurance industry preferred
• Experience with CRM platforms and cloud-based tools
• Bilingual capabilities are a plus