Customer Advocate

Job Summary

A company is looking for a Customer Advocate, Remote.

Key Responsibilities

• Manage 50-70 member interactions daily, providing support for healthcare coordination, medications, appointments, and benefit inquiries
• Document interactions accurately across multiple web-based platforms in real-time
• Utilize Microsoft Office tools efficiently while maintaining call quality and compliance standards

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Reliability and consistent attendance