Customer Advocate

Job Summary

Customer Advocate, a full-time remote position, assists members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily.

Key Responsibilities

• Support members by answering healthcare-related questions and guiding them through processes
• Document interactions accurately and maintain compliance with established procedures
• Navigate multiple systems efficiently to provide timely assistance to members

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience with complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to manage multiple systems simultaneously
• Experience in call center or high-volume environments is a plus