Customer Advocate

Location: Remote

Compensation: Hourly

Reviewed: Mon, May 18, 2026

This job expires in: 28 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

Customer Advocate, a full-time remote position, assists members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions daily.

Key Responsibilities

Assist members with healthcare questions and navigate benefits
Handle 50-70 customer interactions daily with empathy and precision
Document interactions accurately and maintain compliance with processes

Required Qualifications

High School Diploma (Associate degree preferred)
Experience with complex or sensitive customer interactions
Proficiency in Microsoft Word, Excel, Outlook, and Teams
Ability to navigate multiple systems simultaneously
Availability for a structured schedule between 8:00 AM and 8:00 PM

COMPLETE JOB DESCRIPTION

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