Customer Advocate

Job Summary

Customer Advocate, a full-time remote position where the individual assists members with healthcare inquiries and manages 50-70 interactions daily, while enjoying the benefits of a structured work environment.

Key Responsibilities

• Assist members with healthcare questions, medications, appointments, and benefits
• Handle 50-70 interactions per day, combining empathy with technical skills
• Ensure accurate documentation and compliance with processes

Required Qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus