Customer Advocate

Job Summary

Customer Advocate, a full-time remote position, is responsible for managing member interactions related to healthcare coordination, medications, and benefits while navigating multiple web-based platforms and maintaining accurate documentation.

Key Responsibilities

• Manage 50-70 member interactions daily regarding healthcare inquiries
• Navigate multiple web-based platforms and document interactions in real time
• Adhere to compliance standards and processes consistently

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Excellent organizational skills