Customer Advocate

Job Summary

Customer Advocate, who will manage member interactions in a full-time, remote position, providing support for healthcare coordination, medications, appointments, and benefit-related inquiries.

Key Responsibilities

• Manage 50-70 member interactions daily regarding healthcare coordination and inquiries
• Document member interactions accurately across multiple systems in real time
• Utilize various web-based platforms and Microsoft applications efficiently while assisting members

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience with complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Clear, professional written and verbal communication skills