Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, appointments, and benefits while managing 50-70 interactions per day in a structured and fast-paced environment.

Key responsibilities

• Guide members through healthcare questions and processes with empathy and precision
• Document interactions accurately and maintain compliance with established processes
• Utilize Microsoft Office and navigate multiple systems effectively during customer interactions

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Strong skills in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus