Customer Advocate

Job Summary

Acting as a patient advocate, the full-time Customer Advocate will resolve patient issues related to claims and benefits while managing a high volume of inbound calls in a fully remote environment.

Key responsibilities

• Resolve patient issues by acting as a liaison between patients and providers
• Manage 50-70 inbound calls per day, ensuring outstanding customer service
• Accurately document patient information in relevant systems

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Experience in call center or high-volume environments is a plus