Customer Advocate

Job Summary

Fostering positive customer interactions, the full-time Customer Advocate will respond to inquiries, resolve issues, and maintain accurate records while working remotely from various locations.

Key responsibilities

• Respond to customer inquiries via email or chat in a timely and professional manner
• Resolve customer issues efficiently while ensuring accuracy and completeness
• Collaborate with internal teams to improve processes and enhance the customer experience

Required qualifications

• High school diploma or equivalent (required); associate or bachelor's degree preferred
• Previous customer service or support experience preferred
• Basic computer proficiency and familiarity with Salesforce CRM
• Strong communication and problem-solving skills
• Experience with branch-based industrial distribution preferred; heavy-duty trucking industry a plus