Customer Advocate

Job Summary

Working remotely in a full-time capacity, the Customer Advocate will assist members with healthcare inquiries, medications, and appointments while managing 50-70 interactions daily in a structured environment.

Key responsibilities

• Assist members in navigating healthcare questions and benefits with empathy and precision
• Handle a high volume of interactions while ensuring accurate documentation and compliance
• Utilize multiple systems and Microsoft Office tools to maintain effective communication and support

Required qualifications

• High School Diploma (Associate degree preferred)
• Experience in handling complex or sensitive customer interactions
• Proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple systems simultaneously
• Strong attention to detail and clear communication skills