Customer Advocate

Job Summary

Providing exceptional customer service, the full-time Customer Advocate will respond to inquiries from members, hospitals, and providers while interpreting contracts and resolving membership issues in a remote environment.

Key responsibilities

• Respond to telephone calls, letters, and walk-in inquiries with a high degree of customer service
• Research and resolve membership and claims issues using applicable policies and membership records
• Maintain accurate records of inquiries and correspondence in a computerized tracking system

Required qualifications

• High school diploma or GED
• 2 years of customer service, member services, or claims processing experience
• Advanced keyboarding knowledge
• Intermediate knowledge of Microsoft Office