Customer Advocate

Job Summary

To support a high-volume customer service environment, the full-time remote Customer Advocate will assist plan participants with inquiries about their benefits, including Flexible Spending Accounts and Health Savings Accounts, while providing exceptional service and problem resolution.

Key responsibilities:

• Serve as the first point of contact for participants, providing timely and accurate information regarding benefits
• Educate participants on benefits processes and assist with issue resolution to achieve first call resolution
• Document all interactions in the CRM system while maintaining professionalism and compliance with HIPAA regulations

Required qualifications:

• Associate's degree or four years of experience in a customer support or service role
• Minimum of 2+ years of multi-channel service experience in a contact center environment
• Prior experience in healthcare, benefits administration, or the insurance industry is preferred
• Experience with CRM platforms and cloud-based tools
• Bilingual capabilities are a plus