Customer Advocate Associate

Job Summary

A company is looking for a Customer Advocate Associate who will enhance customer experiences through empathy and technology.

Key Responsibilities

• Manage complex customer inquiries across various digital channels while ensuring data accuracy and efficiency
• Blend AI tools with human engagement to deliver exceptional customer service and maintain high satisfaction levels
• Log customer interactions accurately in the CRM system and monitor performance indicators to improve the customer journey

Required Qualifications

• 3-5 years of experience in customer support or service delivery in a digital or CRM-enabled environment
• Proven ability to navigate CRM systems and AI-assisted tools
• Ability to work independently and collaboratively as part of a team
• Associate or Bachelor's degree in a related field