Customer Advocate I

Job Summary

Providing exceptional customer service, the full-time Customer Advocate I will respond to inquiries from members and providers, interpret contracts, and resolve membership issues while working remotely.

Key responsibilities

• Respond to telephone calls, letters, and walk-in customers with a high degree of customer service
• Research membership database and billing history to resolve inquiries and maintain accurate records
• Educate members on health benefits and policies while ensuring compliance with confidentiality regulations

Required qualifications

• High school diploma or GED
• 2 years of customer service, member services, or claims processing experience
• Advanced keyboarding knowledge
• Intermediate knowledge of Microsoft Office