Customer Advocate I

Job Summary

Providing exceptional customer service, the full-time Customer Advocate I will respond to inquiries from members and their dependents, hospitals, and providers while working remotely in the Kansas City area.

Key responsibilities

• Respond to a variety of inquiries through phone, letters, or in-person interactions while maintaining a high level of customer service
• Research and resolve membership issues by interpreting contracts and utilizing claims data and membership records
• Maintain confidentiality and professionalism in all correspondence, ensuring compliance with state and federal regulations

Required qualifications

• High school diploma or GED
• 2 years of customer service, member services, or claims processing experience
• Advanced keyboarding skills
• Intermediate knowledge of Microsoft Office