Customer Advocate III

Job Summary

Providing exceptional service to Transportation Providers, the full-time Customer Advocate III will assist with inquiries, schedule reservations, and resolve complaints while working remotely.

Key responsibilities

• Assists Transportation Providers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Documents and addresses complaints, ensuring accurate trip data input

Required qualifications

• High School Graduate or General Education Degree (GED) required
• Two (2) plus years of contact center or customer service experience preferred
• Basic computer proficiency with Microsoft Word, Excel, and Outlook
• Ability to handle heavy phone volumes while maintaining a courteous manner
• Demonstrated commitment to delivering high-quality customer experiences