Customer AI Operations Engineer
Job Summary
Owning the operational success of AI solutions, the full-time Customer AI Operations Engineer will ensure the quality and effectiveness of enterprise AI agents and virtual assistants in a hybrid work environment, collaborating with cross-functional teams to drive improvements in AI performance and business outcomes.
Key responsibilities
- Monitor and manage the operational performance of AI-powered solutions post-implementation
- Develop operational scorecards to assess AI quality, compliance, and business outcomes
- Coordinate incident investigations and translate findings into actionable items for product and engineering teams
Required qualifications
- 5+ years of experience in technology operations, analytics, or a related field
- At least 2 years supporting AI agents or conversational AI platforms in production
- Strong experience in operational analytics and performance reporting
- Bachelor's degree in Information Technology, Computer Science, or a related discipline
- Understanding of Responsible AI principles and governance frameworks
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 44,401 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
