Customer Analytics Manager

Job Summary

Partnering with cross-functional teams, the remote Customer Analytics Manager will build and maintain data models for customer health scoring and product usage, translating complex analysis into actionable insights for Customer Success, Sales, and Product leadership.

Key responsibilities

• Build and maintain the customer health scoring model to reflect risk, engagement, and satisfaction signals
• Develop data models for product usage and adoption, providing visibility into customer engagement with the platform
• Conduct ad-hoc data analysis for leadership, translating findings into actionable recommendations

Required qualifications

• 5+ years of experience in analytics, data science, or business intelligence in a SaaS environment
• Advanced SQL skills and experience building data models in a modern data warehouse
• Proficiency with BI/visualization tools such as Sigma, Tableau, or Looker
• Proven experience building and maintaining customer health score models
• Experience identifying and sizing upsell, cross-sell, or expansion opportunities within an existing customer base