Customer Analytics Manager
Job Summary
To enhance customer experiences through data-driven insights, the full-time Manager, Customer Analytics & Insights will conduct secondary data analytics, support primary market research, and collaborate across teams in a remote environment.
Key responsibilities
- Conduct in-depth analysis of secondary data sources and synthesize insights to inform brand planning and performance optimization
- Design and execute qualitative and quantitative primary market research to understand customer needs and behaviors
- Collaborate with cross-functional stakeholders to deliver integrated insights and improve research processes
Required qualifications
- Bachelor's degree in a quantitative, scientific, business, or related field required
- 4 to 6+ years of progressive experience in analytics, market research, or consulting
- Strong proficiency with primary market research methodologies and secondary pharmaceutical data sources
- Proficiency with analytics and visualization tools such as Power BI, Tableau, Excel, SQL, Python, R, or SAS
- Experience in healthcare, pharmaceutical, or other highly regulated industries preferred
Complete Job Description
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