Customer Application Support Analyst
Job Summary
Providing product and application support, the full-time Customer Application Support Analyst will assist customers and internal teams via multiple communication channels, logging requests and coordinating resolutions while working remotely.
Key responsibilities
- Deliver product and application support to customers and distribution partners through phone, email, and online chat
- Log client inquiries and solutions into the CRM database, ensuring effective tracking and resolution of issues
- Communicate customer issue dispositions and solutions to relevant sales personnel and team members
Required qualifications
- Completed machinist or tool & die apprentice program or relevant engineering degree preferred
- Fluency in English is required
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Experience in metal cutting or machining is acceptable as a substitute for formal education
- Ability to act as a "problem owner" and manage escalations effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,185 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
