Customer Architect

Job Summary

A company is looking for a Customer Architect to serve as a technical expert and ensure customer satisfaction through effective onboarding and support.

Key Responsibilities

• Act as the technical expert on platform capabilities, ensuring seamless onboarding and long-term customer satisfaction
• Manage customer support escalations, coordinating resources for timely resolution of issues
• Deliver workshops and advisory services to enhance customer understanding and promote optimal product usage

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• Five years of progressively responsible work experience in a technical support capacity
• Experience supporting enterprise SaaS products in a customer-facing role for at least five years
• Three years of experience with public cloud services (AWS, GCP, Azure) and REST APIs
• Experience with on-premise or cloud Master Data Management solutions and relevant monitoring tools