Customer Asset Management Specialist

Job Summary

A company is looking for a Customer Asset Management Specialist responsible for offsite location asset support and handling challenging customer interactions.

Key Responsibilities

• Review asset situations and recommend next steps, including relocation and abandonment
• Inform and enforce Terms & Conditions to customers, serving as the escalation path for challenging interactions
• Coordinate with other departments to ensure customer satisfaction and provide solution options to the Customer Care Manager

Required Qualifications

• 1-3 years of experience in Customer Service within a Sales Support or Logistics environment
• No formal education required
• Ability to develop creative solutions to ensure customer satisfaction
• Experience in negotiating and reviewing storage charges
• Familiarity with coordinating logistics issues