Customer Assurance Manager

Job Summary

A company is looking for a Customer Assurance Manager (East Coast Preferred).

Key Responsibilities

• Build and manage a comprehensive customer assurance program
• Lead customer-facing discussions and translate technical security controls into business-relevant language
• Develop metrics to measure success and guide program improvements

Required Qualifications

• 6+ years of experience in security, GRC, or customer-facing technical roles
• Prior experience supporting customer security reviews, audits, or RFPs in a SaaS or cybersecurity setting
• In-depth knowledge of security and privacy frameworks (e.g., SOC 2, ISO 27001, GDPR)
• Strong understanding of cloud security and modern SaaS infrastructure
• Experience in building and scaling customer assurance programs