Customer Assurance Manager

Job Summary

A company is looking for a GRC Customer Assurance Manager to lead its Internal Customer Assurance program for the Information Security Organization.

Key Responsibilities

• Manage customer inquiries, including security questionnaires and audits
• Develop and implement a comprehensive customer assurance program using relevant tools and technologies
• Define and evolve the customer assurance strategy to align with customer expectations and industry trends

Required Qualifications

• 6+ years of experience in security, GRC, or customer-facing technical roles
• Prior experience supporting customer security reviews, audits, or RFPs in a SaaS or cybersecurity context
• In-depth knowledge of security and privacy frameworks such as SOC 2, ISO 27001, and GDPR
• Strong understanding of cloud security and modern SaaS infrastructure
• Experience in building and scaling customer assurance programs, including developing metrics for success