Customer Assurance Supervisor

Job Summary

Overseeing the resolution of customer product claims and delivery issues, the full-time salaried Customer Assurance Supervisor will manage a team to ensure accurate case handling and timely outcomes while working remotely.

Key responsibilities

• Manage end-to-end resolution of customer product claims, including damage, warranty, and shortage cases
• Oversee carrier delivery issue resolution and coordinate with logistics partners to minimize customer impact
• Analyze claim and defect trends, generating reports for product and process improvement recommendations

Required qualifications

• Minimum of 3 years of experience in customer service, claims management, or after-sales support, with at least 1 year in a supervisory role
• Demonstrated experience managing product claims and freight or carrier disputes
• Strong analytical skills with the ability to identify patterns in case data
• Experience with CRM platforms and claims or case management systems preferred
• Bachelor's degree preferred; equivalent combination of education and experience will be considered