Customer Billing Specialist

Job Summary

A company is looking for a Customer & Billing Specialist who will enhance customer loyalty through effective billing management and support.

Key Responsibilities

• Support customer retention efforts and manage cancellation requests to retain at-risk customers
• Proactively monitor accounts for billing issues and guide customers in updating payment information
• Respond to customer inquiries and troubleshoot common platform issues while ensuring timely resolution

Required Qualifications

• Experience in customer support, billing, account management, or similar roles
• Ability to navigate customer conversations and perform light technical troubleshooting
• Proactive, solutions-oriented mindset
• High attention to detail and commitment to accuracy
• Strong communication skills in various situations