Customer Care Advisor

Job Summary

A company is looking for a Customer Care Advisor in the US.

Key Responsibilities

• Serve as the primary point of contact for new and existing customers
• Assist customers via emails, phones, and live chats/messaging
• Collaborate with clinical and pharmacy teams to ensure timely handling of patient requests

Required Qualifications

• Minimum of 1 year experience in a customer service or call center role
• Experience handling multi-channel contact support (Email, Chat, Phone)
• Experience using cloud-based platforms, e.g., Zendesk
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Pharmacy experience (online or retail) is a plus