Customer Care Advisor

Job Summary

A company is looking for a Customer Care Advisor responsible for initiating the sales process and managing customer interactions.

Key Responsibilities

• Represent the company as a subject matter expert during customer calls
• Update systems to document customer interactions and handle issues diplomatically
• Escalate issues to management when necessary and complete additional tasks as assigned

Required Qualifications

• 3+ years of customer service and/or sales experience
• Previous solar customer service or sales experience highly desired
• Ability to embrace change and adapt to business needs
• Proven track record of reliability and a strong work ethic
• Willingness to accept and apply coaching and feedback from leadership