Customer Care Advisor

Job Summary

A company is looking for a Customer Care Advisor.

Key Responsibilities

• Engage with customers to resolve issues through support tickets
• Partner with internal teams to diagnose and solve problems
• Establish and refine operational processes with a focus on continuous improvement

Required Qualifications

• 3+ years of experience in a global support team
• Experience with ticket support systems, such as Salesforce
• Familiarity with generative AI models and data analytics tools
• Experience in financial services or payments businesses
• Availability to work on weekends and holidays as required