Customer Care Advisor

Job Summary

Working as a part-time Customer Care Advisor, the candidate will engage with customers to resolve support tickets, craft tailored communications, and collaborate with internal teams to troubleshoot technical issues while ensuring an outstanding customer experience.

Key responsibilities

• Engage with customers to resolve issues through support tickets and provide tailored communications
• Collaborate with internal stakeholders to diagnose and solve problems while participating in incident management
• Establish and refine operational processes focused on continuous improvement and cross-training opportunities

Required qualifications

• 3+ years of experience in a fast-paced global support team
• Strong writing skills and the ability to communicate complex problems clearly
• Familiarity with ticket support systems, such as Salesforce
• Experience in financial services or payments businesses preferred
• Availability to work on weekends and holidays as required