Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate responsible for providing support in a high-volume inbound Contact Center.

Key Responsibilities:

• Answer inbound calls and provide estimates of patient responsibilities based on benefits coverage
• Make outbound calls to discuss payment options and document all interactions in the customer support system
• Maintain confidentiality of patient data and assist in cross-training for other departments as needed

Required Qualifications:

• High school diploma or equivalent
• 3+ years of customer service experience in a healthcare environment
• Experience working in a high-volume Contact Center
• Proficient with Microsoft Office and virtual communication tools
• Experience with health insurance and benefits investigations is preferred