Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate to provide support in a high-volume, inbound Contact Center.

Key Responsibilities

• Provide empathetic and personalized support to patients and providers, ensuring compliance with quality standards
• Verify insurance, investigate benefits coverage, and troubleshoot product and service issues
• Document interactions accurately in Salesforce and maintain updated patient and insurance records

Required Qualifications

• High school diploma or equivalent
• 2-3+ years of customer service experience in a high-volume environment
• Experience using Microsoft Office tools, particularly Outlook
• Typing speed of 40+ WPM and confident system navigation
• Ability to handle sensitive information and stressful situations professionally