Customer Care Advocate

Job Summary

A company is looking for a Customer Care Advocate (Part Time).

Key Responsibilities

• Provide superior customer care by troubleshooting issues related to products, services, and patient enrollment
• Respond to inquiries and manage ticket/email communications in a timely manner
• Maintain a positive attitude and working relationship with customers and internal associates

Required Qualifications

• Minimum of 2+ years of customer service experience in a high-volume environment
• Experience in a patient or healthcare provider-focused environment preferred
• Proficient with Microsoft Office applications, especially Outlook
• Experience with Customer Relationship Management software, preferably Salesforce.com
• Ability to adapt quickly to changes in a fast-paced environment